FAQs

Currently, PandaVPN supports for Windows, macOS, Android, iOS, and Linux systems. You can enjoy our service on Windows PC, MAC, Android Phone, Android Tablet & TV, iPhone & iPad, and Linux devices.

No. This is the only official site of PandaVPN brand.

To guarantee a 100% official and safe PandaVPN download and purchase, here are three recommended places you can completely trust on:

1. https://pandavpnpro.com - the official site of PandaVPN, with download and purchase pages respectively.

2. https://play.google.com/store/apps/details?id=com.pandavpn.androidproxy – the official Google Play page of PandaVPN Pro.

3. https://apps.apple.com/app/id1450910298 - the official App Store page of PandaVPN Pro

Please keep away from other PandaVPN-named or PandaVPN-similarly-named products or sites because they give either pirated or counterfeit software of PandaVPN, which is very probably less quality and may put you into a risky situation to lose online browsing data and even money. According to real feedbacks, certain counterfeit apps are unable to use at all after purchase and they don’t give refunds anyway.

Our team will spare no efforts to fend against the pirated or counterfeit software of PandaVPN. We delivered a complaint on Apple’s App Store in middle May and the “fake PandaVPN” app has already changed its name and logo.

We also hope that you can actively report counterfeit PandaVPN to us through the official customer service email, panda7x24@gmail.com.

Mobile Client
Smart mode: Adopt preset website proxy rules. Intelligently select websites to use proxy.
Bypass LAN: Not use proxy for LAN websites
Bypass mainland China: Not use proxy for mainland China websites
Bypass LAN & mainland China: Not use proxy for LAN and mainland China websites
Only proxy the GFW list: Only the websites in the GFW list use proxy
Only proxy the mainland China websites: Only the mainland China websites use proxy
Global Mode: All of the Internet access use proxy
Global Mode (OpenVPN First): All of the Internet access use proxy. Since the proxy may support multiple protocols, the OpenVPN protocol will be preferred here.

PC Client
Smart mode: It is Auto proxy config script mode in China mainland, and global mode in other countries and areas
Auto proxy config script: Same to smart mode
Global Mode: All of the Internet access use proxy
Global Mode (OpenVPN First): All of the Internet access use proxy. Since the proxy may support multiple protocols, the OpenVPN protocol will be preferred here.
Global VPN mode: All your Internet activity on the computer will be proxied by PandaVPN

Network conditions are different in each region. You can select a server according to the sites and games you want to sign in. And you can choose servers according to the latency time, the lower, the better.

There is no traffic limit from PandaVPN. But please notice that if you are not connected to the Internet, you cannot use a VPN. Basic internet is required.

Because the global mode is turned on by default, please close Global Mode in Settings.

Yes, PandaVPN is 100% safe.

OpenVPN protocol and 256-ECC encryption technology secure your online data and privacy.

PandaVPN is featured with Bitcoin payment, random digital account and strict zero-log policy. And the built-in ad blocker prevents you from the bother of ads. Learn More >

Generally, they represent network service providers. Such as HKT, HKBN, APNIC, HCM, PCCW, HiNet, Softbank.

Or certain streaming sites the server can be used to watch. Such as:
Viaplay: the server can be used to watch Viaplay
Netflix: the server can be used to watch Netflix
VIU: the server can be used to watch VI
AbemaTV: the server can be used to watch AbemaTV
Iplayer BBC: the server can be used to watch Iplayer BBC

Please turn on Global Mode in settings, and reconnect a server to have a try.

The server list mainly grouped according to the location of the server. In order to meet users' needs, we also set some other server groups.
Smart Connect: The best server will be recommended to you by clicking the button
Favorites: This group is below Smart connect. If you do not favorite servers, the group is not displayed.
NO BT: Servers in this group do not allow BitTorrent to download
BitTorrent: Servers in this group allowed to BitTorrent download
Streaming: Servers in this group can help you unlock the streaming videos. For example, if a server marked with Netflix and HBO, it means that you can watch Netflix and HBO videos with it.

At present, PandaVPN's Android and iOS clients have launched the ads filtering function. After the ads blocking function is enabled in the settings, in the smart mode, you can connect to any server to achieve ads filtering. Currently, mainstream video websites that can be filtered include platform ads such as MangoTV and iQiyi, as well as pop-ups and banner ads on some websites.

Currently, we accept Credit card, Bitcoin, PayPal, Google Play, Payssion, and Line Pay, etc.

Yes. Install PandaVPN Pro on your mobile phone, it will generate a trial account automatically. You can get 3 days free trial when you connect to the servers for the first time. Besides, you can invite your friends to use PandaVPN via invitation link. If your friend recharges for the first time, both you and your friend can get VIP membership as a reward.

PandaVPN support for a 7-day money-back guarantee. If you do not satisfied with our service, please cancel the PayPal or credit card subscription, then you can contact our customer service team via "Online Feedback "in the APP or email (panda7x24@gmail.com) to apply for a full refund within 7 days after purchase. The orders paid via Unionpay, and PayPal will be returned to the payment account within 1- 3 days. And the credit card order might take 5-10 working days to appear on your statement. Please be patient. Note: The 7-day plan (USD2.99) does not support the 7-day money-back guarantee.

SVIP Servers Group is a dedicated high-speed server group, using a combination of local high-speed and stable servers, in order to provide the best quality service for advanced users. SVIP Server Group is still in the testing stage and is free for a limited time, you can try it to enjoy the best quality connection now. The free trial will end after the test is completed, you can upgrade the VIP level to get permanent access to SVIP Server group at that time.

1. PayPal: Sign in your PayPal account, go to "Settings", click "Payments" - "Manage automatic payments", you can cancel your subscription

2. Paymentwall: Sign in your Paymentwall account, and click "Subscriptions" and find your PandaVPN order, then you can cancel your subscription

3. Credit card (Stripe): Click the renew button, choose a package to pay with a credit card, you will be prompted to cancel the current subscription, just cancel the subscription, if there is no prompt, it means you have already canceled, or log in to your Stripe account, click "Billing-Subscription" to find PandaVPN, click on the corresponding order to cancel the subscription.

If you have any questions, please contact customer service through online feedback on the client or via customer service email (panda7x24@gmail.com).

For the security of your account, non-customized accounts are limited to personal use. Please do not share your account with others. The loss caused by sharing to others will be borne by you.

The number of devices refers to the total number of devices which can be used simultaneously. You can install PandaVPN client on multiple devices. If you have purchased a plan, you can use PandaVPN on 3 devices at the same time.

1. Please visit "My Account" and click the "Add 3 devices" button. For each additional purchase, you can add 3 devices online simultaneously.
2. If you want to customize a plan, please contact our customer support through Online Feedback in the APP or Email: panda7x24@gmail.com.

1. If you have bound an email address for your account, please click the "forgot password" button, then you can reset the password via your email address
2. If you didn't bind an email, please send a screenshot of your order details and your PandaVPN ID to email (panda7x24@gmail.com), our customer service team will help you reset the password once they confirm your PandaVPN account ID.

Dedicated VPN server
The customized line provides dedicated VPN server and bandwidth resources, with an average flow of 5,000G/month per capita, and limits the use of a small number of users to ensure the high speed and stability of the dedicated line, allowing you to have a better speed experience during peak hours.

The dedicated VPN servers directly connect to high-quality networks in Asia such as Hong Kong, and is suitable for users who have special requirements for IP, and those who need high speed, high security, high stability and low latency.

Our server address
Hong Kong, more areas will be opened in the future

Buy once, enjoy three times
Purchase a customized server once and use it on three devices at the same time.

1. If you paid via PayPal, it might because of the risk management of PayPal. Some orders need to be reviewed by the PayPal platform. It might take 1-3 working days. Your VIP membership will be extended automatically once the order is reviewed.
2. If you subscribed via iTunes, please sign in your account on PandaVPN ios client and click the "Crown" icon in the upper right corner, then click "Manage Subscription" to check whether you have successfully purchased a plan. If you have successfully purchased, just click "Restore Subscription" in the "My Account" interface.
3. If you paid through other payment methods (Alipay, Unionpay, Google Play, etc), please send us your account ID and order screenshot via Online feedback in the APP or email panda7x24@gmail.com, we’ll help you check it. If you paid via credit card, please send us the last 4 digits of your card and the cardholder name.

1 If you paid via PayPal, you can find your account ID in the product description.
2 If you paid via credit card, please send us a screenshot about the order details via email (panda7x24@gmail.com), our customer service team will help you check your PandaVPN ID.

Of course. You can recharge before the membership is over and the remaining days still work.

For the promotion phase of PandaVPN, if your friend recharges for the first time, both you and your friend can get VIP membership as a reward.
The reward rules are as follows:
1. After a friend successfully registering and becoming a VIP user via your invitation link, or inputting your invitation code and purchasing, he will get 30-day VIP membership
2. Your rewards depend on the plan that your friend purchases when he is registering
1). If the plan purchased by your friend is less than 1 year, you will get 30-day VIP membership
2). If the plan purchased by your friend is no less than 1 year, you will get 90-day VIP membership.
Note: If the plan purchased by your friend is less than 1 month, both of you and your friends cannot get any reward

Please sign in your Stripe account, and click "Billing - Subscriptions" and find your Panda order, then you can cancel your Panda subscription. If you do not have a Stripe account, click on the renew button, select a new package, and pay with a credit card. It will prompt you to cancel your current subscription. If there is no prompt, it means that the subscription has already been cancelled. If you have any questions, please contact customer service through online feedback on the client or via customer service email (panda7x24@gmail.com).

Yes, you can fill in the invitation code on our official site and Android client after registration. Open the left column and click "Get 30 Day Free" in the Andriod client, or sign in your account you can find it. Note: You only can fill in the invitation code within 7 days after registration.

PandaVPN supports the users’ requests to delete the account and data, please follow these steps.

1. Open the application, select Menu -> My Account -> Settings -> Delete account

2. Click or tap [Delete account], send us an account deletion request

3. It may take up to 7 working days to complete the deletion process after it begins.

Please turn off 'QUIC' in the Chrome browser, enter the address (chrome://flags/#enable-quic) in the chrome browser, and click 'disabled'.

You can select the global mode option in the app, and disable it and reconnect to servers.

Yes, please switch to the global mode and reconnect to the servers tagged with Disney+ in the Streaming group to have a try.
Note: Disney+ has poor compatibility with devices. If you encounter an error code while watching, you can visit Disney+ official website to find solutions.